Returns & Refunds

  • If you are for any reason dissatisfied with an item purchased from our Online Store, you may return it to our branch for a full refund, replacement or exchange, provided you have the original tax invoice or proof of purchase, and items are returned within 14 days of purchase, provided that the product has not expired within such time.
  • For hygiene reasons personal care items, certain health care item and surgical items may not be returned or exchanged.
  • Gift cards, sale items and downloadable software purchased will not be refunded.
  • We do not guarantee that you will be automatically refunded.  The decision to refund is solely at the discretion of the manager of the branch where you return the product, having inspected the condition of the item returned.
  • We shall have the discretion to refund the Customer by any appropriate means including cash, a gift card (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card.

Please note AesthetiLogica will not accept any returns of any products of which the packaging has been removed, opened or tampered with.

Please complete this form in full and submit to us


We make no representations whatsoever and give no guarantees against latent or patent defects in respect of the Products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.

We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.

The Products supplied by AesthetiLogica shall be suitable only for the purpose designed and intended and the Customer shall ensure the Products are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by us.

No action or claim of whatever nature shall lie against AesthetiLogica arising out of or in connection with any defects in, or unsuitability of, any Products.